Veteran Health
We support to DVA veterans, Australian Defence Force members, and their families through the Coordinated Veteran Care (CVC) program.
DVA Veteran Health Services
Munoz Medical offers specialised care to DVA veterans, ADF members, and their families through the Coordinated Veteran Care (CVC) program. This service helps connect veterans with a nurse coordinator to ensure continuous, high-level care and prevent hospitalisation. Veterans benefit from personalised health plans, home visits, and easy access to healthcare support, with a focus on managing chronic mental health conditions and service-related injuries.
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We are proud to be recognised as one of the leading practices in Townsville and across Australia for veteran care. For more information, veterans can contact the CVC nurse coordinator directly.
Coordinated Veteran Care (CVC) Program
Supporting Veterans with Personalised Healthcare
The Coordinated Veteran Care (CVC) program supports eligible DVA Gold and White Card holders with chronic conditions, including mental health concerns. The program connects you with a dedicated Patient Coordinator to help you manage your health and reduce preventable hospital visits.
Benefits of the CVC program include:​
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Assistance with bookings through a personal Patient Coordinator.
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Monthly check-in calls for ongoing support.
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Home visits when required.
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Coordination with your GP for urgent scripts, referrals, and health needs.
Our CVC team includes your treating GP, a Patient Coordinator, and experienced practice nurses, working together to keep your health on track.
Meet Our Patient Coordinator
Gaynor Williams
Gaynor Williams, our CVC Nurse Coordinator, brings a wealth of experience and personal understanding to veteran care. As an Army wife of over 30 years, Gaynor is passionate about supporting veterans and their families through tailored healthcare planning and support.
Please give me a call on my personal work mobile 0468 306 401 and I would love to have a chat to see if you would like to join the RMC family and work together in managing your service-related injuries.
Frequently Asked Questions
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Billing and PaymentsMunoz Medical Mundingburra is a mixed billing practice. Bulk billing is available for children under 16 and aged pensioners with a valid concession card. Private fees are payable at the time of consultation via card or cash, with Medicare rebates processed promptly.
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After-Hours CareFor after-hours medical assistance, please contact Hello Home Doctor at 134 100.
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Communication Between AppointmentsNon-Urgent Matters: For non-urgent enquiries, please contact our reception team. They will relay your message to the appropriate staff member, who will respond as soon as practicable.​ Urgent Concerns: If you have an urgent medical issue, please book an appointment or seek immediate care. For emergencies, call 000.​ Telephone Access: Should you need to speak with your GP and they are unavailable, our Practice Nurse will take your message and ensure it is passed on. Either the Nurse or your GP will return your call as soon as possible
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AppointmentsYou can book an appointment by calling our reception at (07) 4758 0500 or online via our website or HotDoc. ​
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Appointment RemindersYes, we send SMS reminders for upcoming appointments. These messages do not contain medical or identifying information. It is your responsibility to contact the practice to confirm or reschedule your appointment if necessary. ​
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PrivacyWe are committed to protecting your privacy. Our clinic adheres to the Australian Privacy Principles. For more details, please refer to our Privacy Policy available at the clinic or on our website.​